Thank you for calling the laptop Company. I am Stacey, your AI assistant. How can I help you today?

10:00 AM

I am dealing with my laptop not turning on even though it has full battery.

10:01 AM

Thank you for your question. Could you please check if the power and battery status light is showing any specific pattern or color? This could help identify the cause of the issue.

10:02 AM

Yeah, it looks like there's a pattern of 2 yellow lights followed by 3 white lights.

10:03 AM

Thank you for sharing that. The pattern of 2 amber lights followed by 3 white lights indicates no memory or RAM is detected. Please ensure that the RAM is properly seated or consider reseating it. If the issue persists, it may require further troubleshooting or professional assistance.

10:04 AM

Great, let me try rethink it now and while I do that, could you tell me what kind of RAM this is?

10:05 AM

The laptop uses onboard dual channel LPDDR4X RAM with speeds of either 3773 MHz or 4,267 MHz. The maximum memory configuration supported is 32 gigabytes.

10:06 AM

Thanks so much for that. Yeah, it looks like resetting worked, so, thank you very much for all your help.

10:07 AM

You're very welcome. I'm glad to hear reseating the Rams solved the issue. If you need further assistance, feel free to reach out. Have a great day.

10:08 AM

Stacey (Laptop Company Support)