Aquant’s Service Co-Pilot platform is built specifically for service and is available at every point of the service cycle. Anyone, including customer service agents, technicians in the field, service leaders, and customers, find the best answers to any service issue.
About Aquant
Monitor and understand organizational performance at a glance
Automate the gathering and analysis of all service data, in any form. See up-to-date snapshots of how your service org is performing month-to-month, quarter-to-quarter.
See recommendations for next steps — based on your business goals. Spend less time pulling reports and more time taking action.
Enable Customer Self-Service
Provide customers the ability to resolve less complex issues themselves without the need for intervention from the service team. Your end users can leverage Aquant Triage to troubleshoot issues right from your customer-facing website or portal. Reduce truck rolls, cut service costs, enable faster resolution.
Retain & upskill your field service team for world-class performance
Transfer institutional knowledge and service expertise from your field service veterans directly into the hands of every customer service rep, technician, and end-user – any time, any place.
Improve first time fix rate, reduce truck rolls, and attract and retain successful, motivated technicians.
Find instant answers to your most pressing challenges
Quickly generate business insights with the help of generative AI. Proactively solve customer issues. Get ahead of workplace training or skills gap issues. Learn what product issues are costing you the most time and effort. Create a focused, manageable task list that will create wins.
Service Co-Pilot shows you the 20% of opportunities that will drive 80% of the results.
Here’s how Service Co-Pilot works:
Aquant’s Service Co-Pilot merges the best of human intelligence and artificial intelligence. The technology gets smarter over time by collecting your historical data and continuously enhancing it with the knowledge of your top-performing employees. It integrates seamlessly within your natural service workflow, providing personalized guidance throughout the entire service process.
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Aquant’s domain-specific Natural Language Processing engine analyzes your structured and unstructured service data, including work orders, machine logs, service manuals, and free text notes.
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Co-Pilot extracts the tribal knowledge of your subject matter experts and “datafies” it - turning it into data and continuously learning from it.
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Aquant’s Generative AI-infused Co-Pilot gives users the right answers to service problems, even if they don’t know the right question.
Service Co-Pilot improves outcomes at every stage of the service lifecycle.
Aquant will help you shift service left. Break the service-as-usual cycle that results in higher costs and customer escalations.
Prescriptive Analytics for Field Service Leaders
Analyze workforce performance, customer risk, and product quality trends.
